FAQ
FAQ
How does POWCODE control engine parts quality?
(1) Supplier management: We review partner manufacturers’ production qualifications and quality management capabilities, and regularly assess the quality of their supplies.
(2) Product inspection: We conduct sampling inspections before warehousing and dispatch, checking appearance, critical dimensions and tolerances, product identification and kit completeness. For mating components such as pistons, piston pins and bearings, we pay particular attention to dimensional compatibility, fit requirements and batch consistency.
(3) Records and traceability: We retain relevant inspection and batch records to support quality investigations and after-sales follow-up.
(4) Dispatch confirmation: Depending on order requirements, we can provide product, inspection or packaging photos and videos to help customers confirm what will be supplied.
Are you a merchant or a factory?
POWCODE is the engine parts brand of Haiyi Import & Export (Shanghai) Co., Ltd., a trading company specialising in engine components, engine assemblies and repair kits for European vehicles.
We work with partner manufacturers on product development and provide parts matching, kit configuration, quality inspection and export supply services. Customers can send us engine codes, OE reference numbers or photos of their original parts so we can help confirm the required products and supply scope.
Do you provide sample services?
Yes, samples can be arranged for product evaluation before placing a bulk order. Please send us the required part references and quantities so we can confirm availability, sample pricing and shipping costs.
If you are unsure which part to select, provide the engine code, OE reference number or clear photos of the original part so we can help check compatibility.
Does your company provide customization services?
Yes, we support OEM and ODM customisation and offer several packaging options.
(1) OEM/ODM customisation: We assess product requirements based on your samples, drawings or development needs, then confirm specifications, minimum order quantities and production lead times.
(2) Packaging options: We offer neutral packaging, POWCODE branded packaging, or customised labels and packaging under your own brand.
Please send us your requirements. We will confirm the customisation scope, costs and lead time in our quotation.
How to order?
(1) Send us the product references or OE numbers, engine codes and quantities you need. If you are unsure which parts to select, please include clear photos of the original parts and any available vehicle information.
(2) We will help confirm product compatibility and supply scope, then provide a quotation, stock availability, estimated dispatch time and payment terms.
(3) Review and confirm the product details, quantities, packaging requirements and delivery information.
(4) Once the order is confirmed and the agreed payment is received, we will arrange preparation and dispatch according to the confirmed schedule
When will delivery be made? What is your minimum order quantity?
Delivery time:
(1) In-stock products: Dispatched within 7 days after payment is received.
(2) Other orders: Usually dispatched within 15 days. The exact timing depends on product availability, order quantity and customisation requirements and will be confirmed with your order.
Shipping time is calculated separately according to the destination and transport method.
Minimum order quantity:
(1) In-stock products: 1 piece per order.
(2) OEM/ODM products: Based on the manufacturer’s minimum order quantity and your customisation requirements.
After-sales service
We provide an 18-month warranty from the date you receive the goods. If you identify a product quality issue, please send us the order reference, part number, a description of the issue, and relevant photos or videos. We may request installation details or arrange a product inspection if necessary. Please contact us before returning any products.
For confirmed product defects covered by the warranty, we will agree with you on a replacement or refund and the arrangements for resolving the claim.
Damage caused by incorrect installation, misuse, normal wear and tear, or unauthorised modifications is not covered. Responsibility for shipping, removal, installation and other related costs will be determined according to the circumstances and the agreement between both parties.
Payment and Shipping
(1) Payment methods: We accept bank transfers, Visa, Mastercard and online banking payments. Payment methods and terms will be confirmed in the quotation and order confirmation.
(2) Shipping options: We can arrange DHL, UPS, EMS, FedEx, air freight or sea freight. You may also specify your preferred shipping method or freight forwarder.
(3) Shipping costs and transit times: These depend on shipment weight, volume, destination and shipping method. Responsibility for customs clearance, duties and related charges will follow the trade terms agreed by both parties.
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