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FAQ
FAQ
The quality of spare parts varies greatly, with aftermarket and counterfeit parts mixed in, easily leading to malfunctions.
We cooperate with upstream factories that have production qualifications (such as ISO/TS16949 certification) and have signed quality assurance agreements.
Dedicated personnel are responsible for random sampling and re-inspection of each batch of parts before they enter the warehouse and before they leave, eliminating any omissions.
We evaluate upstream factories quarterly, eliminating partners with unstable quality and retaining high-quality resources.
We take videos/pictures of warehouse quality inspection, traceability code affixing, and packaging protection, and send them to buyers to visually demonstrate the details of our control.
Are you a merchant or a factory?
We are a trading company. We have in-depth cooperation with China's top engine parts manufacturers, offering a complete range of high-quality products.
Do you provide sample services?
Yes, we are glad you chose our products to test product quality and service. We hope to become your best partner in the future.
Does your company provide customization services?
Yes. First of all, we accept samples and drawings to customize products. Secondly, we can customize product labels, packaging, and gifts according to your requirements.
How to order?
Please tell us what model and quantity you need: then we will make an order. After we confirm everything, please provide the order details for your confirmation. Finally, we can arrange payment. We will deliver the goods within the specified time.
When will delivery be made? What is your minimum order quantity?
Orders: 1-3 days after receiving full payment;
In-stock orders: 3-7 days after receiving full payment;
OEM orders: 20-30 days after receiving deposit (negotiable).
Minimum order quantity:
(1) Raceorly in-stock: Minimum order quantity: 1 piece/order;
(2) OEM/ODM: Based on the factory's minimum order quantity.
After-sales service
18-month warranty. If you find any defective parts for the first time, please send us pictures or videos. As an experienced manufacturer, we will provide you with new parts free of charge for replacement in your next order. You can reaffirm the quality and after-sales service.
Payment and Shipping
Payment via wire transfer, Visa, Mastercard, or online banking. Shipping via DHL, UPS, EMS, FedEx, or air freight. Sea freight.
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