Warranty & After-Sales Service
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Warranty terms and the after-sales claim process for business customers purchasing engine assemblies, repair kits and individual parts from POWCODE.
Applicable order terms. After-sales service for each product is handled in accordance with the written terms agreed by both parties for the corresponding order. Refer to that order for the warranty start date, the configuration supplied, the scope of coverage and the applicable service conditions. Components supplied as part of a long block follow the 12-month long block warranty. Other products purchased as separate order items carry an 18-month warranty.
People’s Republic of China
The laws of the People’s Republic of China govern after-sales and warranty matters as agreed by the parties in the corresponding order, subject to any applicable mandatory legal provisions.
Send the order or invoice number, product reference, batch or serial number, engine code, relevant OE reference and affected quantity. Include the VIN if needed to verify fitment.
Provide the dates of receipt, installation and failure. Where applicable, include mileage or operating hours. Attach photos, videos, a workshop report or measurement results.
Retain the affected parts and related mating components. If the goods arrived damaged, retain the shipping packaging as well. Contact POWCODE to confirm how to proceed before further disassembly, machining or return shipment.
POWCODE reviews the configuration supplied, the fault evidence and the applicable order terms. Based on the findings, both parties may agree to supply replacement components, replace the affected product, issue a credit against the purchase price or agree on another resolution. Labour, freight and related costs are handled in accordance with the applicable written terms.
After-sales contact
Contact your original order representative or email eric@autopowcode.com.
Suggested email subject
After-Sales Claim + Order Number + Product Reference
